Cancellation & Refund Policy

Last updated on Jan 27, 2025

At Advertalyst Private Limited, we strive to deliver the highest quality of service to our customers. This Cancellation & Refund Policy outlines the terms and conditions under which cancellation and refund requests will be handled.

1. Cancellation Policy

  • Cancellations will be considered only if the request is submitted within 15 days of the subscription purchase or renewal date. However, cancellations may not be accepted if the service has already been utilized or activated.
  • Requests for cancellations must be sent in writing to our Customer Support Team at support@parivartan.digital.
  • Cancellations are not permitted for time-sensitive campaigns, limited-period trials, or services that have already been delivered or activated.

2. Refund Policy

  • Refunds will only be considered if there are demonstrable technical issues or deficiencies with the service that prevent its proper usage, as verified and confirmed by Advertalyst Private Limited.
  • Refund requests must be submitted within 15 days of service activation. Any requests received after this period will not be considered.
  • All refund requests are subject to approval by our Customer Support Team, who will assess the circumstances of the request.
  • In case of any Refunds approved by the ADVERTALYST PRIVATE LIMITED, it will take 6-8 days for the refund to be processed and credited to the original payment method.

3. Refund Abuse Prevention

  • To ensure the fair use of our services, refunds are limited to one approved request per organization per calendar quarter.
  • Any additional refund requests from the same organization within the same quarter will not be entertained under any circumstances.

4. Reporting Issues

  • If you believe the service provided does not match the descriptions or expectations, you must notify our Customer Support Team within 15 days of activation. After reviewing the details, we will take appropriate action to address your concern.
  • In cases where services are provided by third-party integrations or vendors, Advertalyst Private Limited will not be liable. Customers are advised to refer such issues directly to the third-party service provider under their respective policies.

5. Contact Information

For any questions or assistance regarding cancellations or refunds, please contact us at support@parivartan.digital.